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News from the Construction Suppliers Association

April 25, 2018

Cookies, Koolaid and Service That's Golden

By Katie Bodiford
CSA Director of Membership & Meetings

Katie BodifordIt was in a small, musty room inside a little white clapboard church back in 1970-something that I first learned about The Golden Rule. Armed with a few stale vanilla wafers and a Dixie cup of grape Koolaid, I repeated the phrase “Do unto others as you would have them do unto you.” Formal phrasing for a young girl with blonde pigtails, but somehow it stuck.

There are many things I learned as a child that I haven’t really put into use as an adult -- how to diagram sentences, most of algebra and memorized portions of The Odyssey, to name a few. The Golden Rule, however, is a concept that has influenced everything I know about customer service.

On a recent Saturday morning, I visited a local paint store to pick up a few color samples because we’re getting ready to repaint the interior of our home. As I walked in the door, the two employees behind the counter glanced up, saw us walk in and then continued with their conversation. No greeting. No inquiring about how they could help us or what type of project we were working on. Nothing.

How did that make me feel as a potential customer?

READ MORE


Immigration Webinar Scheduled for May 24

By Yeva Ducas
CSA Director of HR & Workforce

Yeva DucasOur industry is at risk.

Immigration and Customs Enforcement is increasing the number of I-9 audits it conducts, especially for selected industries. Our industry is one of the industries receiving special attention, and the fines for non-compliance are painful.

To help you navigate employment requirements and ensure you have your paperwork in shape, CSA is offering a one-hour webinar on Thursday, May 24 at 1 p.m. EDT.

I will present information that will help you understand:

  • Form I-9 employment verification process
  • Best practices for completing and maintaining I-9 employee forms
  • Employment eligibility and antidiscrimination laws and regulations

The webinar is free for CSA members. Non-members are welcome to attend for the low rate of $79.

Although I will present the webinar, Katie Bodiford is organizing it. You might see Katie's name when you complete your registration.

If you have questions about this webinar or your I-9 process, please contact me at 470-512-1788 or [email protected].

REGISTER


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CLICK HERE for printable form.


WILL Workshop Scheduled for May 3-4 in New Orleans

A woman in business? Dealer? Supplier? The Women in Lumber Leadership Workshop is for you!

This workshop will help you:

  • Meet the challenges of leadership, managing others and work-life balance
  • Gain valuable insight into your strengths and leadership abilities
  • Enhance your ability to influence others
  • Increase your personal presence and ability to be heard
  • Gain the skills to engage effectively in conflict and healthy collaboration

The workshop will begin on Thursday, May 3 and will end on Friday, May 4. Our host will be the Doubletree Hotel in New Orleans, La. Cost is $450 per person and includes two meals and all the materials.

MORE INFORMATION

REGISTRATION


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CLICK HERE for Birmingham registration.

CLICK HERE for Biloxi registration.


Oklahoma's Summer Fling Scheduled for June 1-3

Our Oklahoma members have traditionally held an annual Summer Fling to gather together for family time and networking with their industry peers.This year, they will open the event to all CSA members.

The Summer Fling will be held June 1-3 at the Shangri-La Resort on Monkey Island, Okla., located on the shores of beautiful Grand Lake O’ The Cherokees.

READ MORE


12 Tips for Small-Business Hiring

By Dana Dratch
Smart Money

This article was first published in 2009 when the labor pool was overflowing. Even though times have changed, the suggestions for finding good employees remain current.

Here are tips to help you attract, screen and hire the right person for the job:

  1. Define the position.
  2. Can you fill the need another way?
  3. Don't stop recruiting.
  4. Borrow from the competition.

READ MORE


7 Eye-Openers for How to Hire Great Retail Employees

By Bob Phibbs
The Retail Doctor

Prior to his opening, I was asked to visit a franchise to evaluate his new crew. I discovered the team members were bland, boring and shy.

None of them was customer-focused.

Without that, the store would fail disastrously.

When I asked the small business owner why he hired them, he explained, having had a background hiring for a set of convenience stores, “I just wanted to be sure they wouldn’t steal from me.”

While the chances of a great hire are about 50 percent, many employers continue to pick the wrong employee over and over. 

How does it happen?

Easy, you only hire someone with previous experience.  The logic goes, they know the business and I won’t have to train them.

That’s terrible thinking no matter what you are selling.

READ MORE


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Construction Suppliers Association

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